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She ran the editorial side, and put together research reports for the BetaKit Insights trend research product. Prior to Eighty-Eight, Erin was Managing Editor at BetaKit, a publication that reports on startups and innovation. Eighty-Eight Agency has appeared in AdWeek, AdAge, and dozens of other publications around the world, and they've worked with clients including Yellow Pages, Torstar, and multiple fast-growing startups. She currently is Managing Director at Eighty-Eight, a Toronto-based creative communications agency that works with technology and consumer clients. Or visit Erin Bury is senior agency leader and marketer & former startup journalist. Looking to get started? Email to reach out to a member of the team. Scheduling and prioritizing is a critical aspect of how they operate Reduces costs in training and on-boarding
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Takes out the need to hire a full time employee
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Allows you to free up time to focus on building your business Documentation is key and makes the handoff seamless to the FLEXdesk team They discuss the challenges that all teams face when dealing with a new end user that may be unfamiliar with the personnel
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Everyone on the FLEXdesk team has obtained at least Apple Certified Support Professional status Jeramy also talks about providing tier 1 and tier 2 support for their customers as well as offering tier 3 when necessary.
Daniel answers some questions regarding minimum requirements and overall logistics of onboarding new clients This allows you to focus on customer support and gives you peace of mind to provide a great customer experience. Look out for service offerings in the chat space from Justin's teamįLEXdesk is a flexible, outsourced HelpDesk service that allows you to quickly and easily scale your business with a highly qualified and experienced team without adding the expenses associated with traditional employees.
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Jerry mentions a possible higher tier offering for VIP support and how to tie it in to our monthly services plans Justin discusses analytics to understand when volume is high or knowing when you need additional support Simplicity is a focus of Keypad because of feedback the team has received about similar service offerings You can sign up for the beta of Keypad here Instead of using services like Ring Central, Google Voice or Grasshopper, which can add latency to a call, they developed Keypad. Keypad is an excellent complement to the Smith.ai service. Joe & Justin discuss their easy to understand pricing as opposed to minute based pricing Smith.ai's system uses machine learning to help the receptionists make the right decisions over the course of a call and provide the correct answers, versus reading from a script Even just not having to answer calls at client sites to try and make a sale Jerry can't imagine running his business without Smith.ai at this point. Instead of being a brick & mortar company, they utilized VoIP technology and highly skilled employees working from their locations Their team essentially followed around small businesses over the course of a Summer to figure out what their needs were and what they found was that phone calls were the biggest pain point Justin was 's first UX hire and gave him good perspective on small businesses and their needs At the same time, they are able to weed out all of the spam or unnecessary calls. Smith.ai acts as your virtual receptionist, to provide a layer between customers and your business. As we talk Smith.ai, Justin describes the look and feel of the site and how it relates to their customers
Justin takes us through not only the story of how he brought these businesses to life but his life at Apple as an interaction designer for Keypad offers call routing, call analytics, and many customizations to help you track your performance, and convert more leads. Keypad is the most advanced & affordable cloud phone system for small businesses. Their live, U.S.-based virtual receptionists capture & qualify leads, book new clients, and build better relationships with your existing clients. Smith.ai is a superior call answering & intake service for small & solo businesses. Here are two of Justin's offerings that we discuss on Command Control Power:
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Most recently the design lead for Google’s Android Auto, Justin has designed products and built teams for Google, Apple, Mint (Intuit), Sony, and plenty of startups along the way. Justin Maxwell of Smith.ai and Keypad joins us for an incredibly informative and in depth interview.
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